Beond is an energy consultancy and software services business providing innovative procurement, energy management and distributed energy services to energy consumers; underpinned by expert professional consultants and cutting-edge software.

We help our clients deal with energy challenges in a rapidly changing and complex market as new regulations and technologies are introduced in response to global climate change. Our service helps businesses keep their energy costs as low as possible within this complex environment.

This pivotal role is required to manage the service delivery to Beond’s existing mid-tier clients by understanding the agreed service levels, the clients’ demands and the commercial context. You will proactively contact your defined portfolio of clients to maintain a consistently high level of service delivery to ensure high client satisfaction to ultimately retain the client.

Primary Responsibilities

• Coordinate the delivery of services as agreed between the Consulting Director/Manager and the client
• Be the dedicated point of contact for your defined list of clients
• Manage and maintain the Client Support Plan (CSP) to deliver above and beyond expectations.
• Proactively communicate with your clients in line with the agreed Contact Management strategy, to ensure they are happy
• Project management of the roll-out of all services and working closely with the relevant internal and external stakeholders to ensure that services are understood and implemented in line with clients’ expectations
• Provide monthly reporting (For example Client at Risk, service delivery and on boarding reports)
• Ensure the relevant systems such as Salesforce and Teamwork, are up to date
• Daily liaison with other members of the team to provide information and ensure that customers receive excellent customer service

The core service delivery areas are listed below;

• Supply Contract Procurement (Gas, Elec and Water)
  • Agree procurement strategy in line with the CSP
  • Oversee tender setup and auction date
  • Tender results analysis and recommendation
• Portfolio Management:
  • Resolving billing, metering and contractual issues.
  • Bill validation support
• Reporting
  • Data services (KVA and consumption analysis)
  • Risk Management reports
• Market Intelligence
  • Market report subscription management
  • Ad hoc news alerts
• Technology advisory, Energy Services & Infrastructure Services
  • Project team point of contact
  • Opportunity identification
  • Arrangement of MOp contracts and new meters

Key Skills & Experience

• A minimum of 2 years of utility industry experience and
• A minimum of 3 years of customer service experience
• Self-starter, highly organised with strong time management skills
• Excellent written, verbal and interpersonal skills
• Display commercial acumen
• You see ‘attention to detail’ as a key skill of yours

Core Competencies

• Integrity
• Problem solver
• Eye for detail
• Client focused

If this role is of interest please email info@beondgroup.com including a copy of your CV, salary expectations and a covering letter explaining your suitability for the role.

Beond is an innovative energy market consultancy providing electricity and gas procurement services, renewable energy projects and compliance services to medium sized and large energy users in the UK.  We help our clients deal with energy challenges in a rapidly changing and complex market as new regulations and technologies are introduced in response to global climate change. Our service helps businesses keep their energy costs as low as possible within this complex environment.

Due to recent growth and anticipated further growth of our client base we are recruiting an additional Energy Procurement Consultant to take on the following roles and responsibilities:

• Client relationship responsibility for a small portfolio of large clients (each spending £2m+ per annum), advising clients on all aspects of their energy and water sourcing and use
• Tendering and negotiating “flexible” and/or “fixed” electricity and gas contracts
• Provide advice to clients on energy price risk-management strategy
• Holding regular review meetings with clients

• Supporting energy analysts and develop their skills and knowledge

• Overall responsibility for resolving client issues with energy suppliers with the support of a team of energy analysts

The Energy Procurement Consultant will report to the Consulting and Risk Director.

In order to carry out these responsibilities it will be necessary to have previous electricity and gas procurement experience with energy users in the UK and be able to demonstrate past achievements.  It will also be important to develop networks and relationships with energy supplier contacts in order to understand current developments and supply contracts from suppliers.

We are looking for someone with at least 3 years’ experience in energy markets preferably within the retail (business to business) energy sector.  Required skills and experience include client relationship management, team leadership and management, risk management and risk advisory, creative problem solving, quantitative and data analysis, account management, inter-personal, communication and presentational skills.  We would particularly welcome candidates with experience of any of the following:

• Managing clients with large energy spends
• Managing clients with large energy spends and complex site portfolios
• Understanding, explaining and managing wholesale market risks
• Understanding, explaining and managing distributed energy projects, energy & carbon reduction projects and/or energy and carbon compliance

Commencement salary is competitive with prospect to increase as skills are developed and ability to deliver is demonstrated.  Dependent on the development of both the candidate and the business, there may be an opportunity to develop further within the business

The role will be full time and based in Chiswick, West London.

If this role is of interest, please email your C.V and covering letter to info@beondgroup.com.